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General business terms

GENERAL TERMS AND CONDITIONS OF BUSINESS

LUVA Real Estate d.o.o.

Personal Identification Number (OIB): 25075330864

Stube Ivana Kozarca 8, Zagreb, Croatia

Registration Number in the Register of Real Estate Brokers: 179/2024

Effective as of: 7 July 2026

These General Terms and Conditions govern the legal relationship between LUVA Real Estate d.o.o., acting as a real estate brokerage company (hereinafter: the Broker), and natural or legal persons entering into a real estate brokerage agreement with the Broker.

These General Terms and Conditions regulate, in particular, the manner of providing brokerage services, the rights and obligations of the Broker and the Client, the conclusion, duration and termination of the Brokerage Agreement, exclusive brokerage, property viewings, brokerage for both contracting parties, brokerage commission, additional services and costs, personal data protection, and other matters relevant to the contractual relationship.

These General Terms and Conditions shall apply together with the individual Brokerage Agreement and the applicable Brokerage Fee Schedule. In the event of any inconsistency, the provisions of the individual Brokerage Agreement shall prevail, provided that they are not contrary to mandatory legal regulations.

I. Definitions

For the purposes of these General Terms and Conditions, the following terms shall have the meanings set out below:

1. Real Estate Broker means LUVA Real Estate d.o.o., OIB: 25075330864, Stube Ivana Kozarca 8, Zagreb, a company fulfilling the statutory requirements for carrying out real estate brokerage activities in accordance with the Croatian Real Estate Brokerage Act (hereinafter: the Broker).

2. Real Estate Agent means a natural person who has successfully passed the professional examination for real estate agents, is entered in the Register of Real Estate Agents, and is employed by the Broker or by a legal entity having a cooperation agreement with the Broker, or who personally has a cooperation agreement with the Broker (hereinafter: the Agent).

3. Real Estate Brokerage means the activities performed by the Broker aimed at introducing the Client to a third party, conducting negotiations, and preparing for the conclusion of legal transactions concerning a specific property, including, in particular, purchase, sale, exchange, lease, rental and other property-related transactions.

4. Client means a natural or legal person entering into a written Brokerage Agreement with the Broker (seller, purchaser, lessor, lessee, landlord, tenant, or any other participant in real estate transactions) (hereinafter: the Client).

5. Third Party means a person whom the Broker seeks to introduce to the Client for the purpose of negotiating the conclusion of a legal transaction concerning a specific property, regardless of whether the Broker has also concluded a brokerage agreement with such third party (hereinafter: the Third Party).

II. Property Listings and Property Information

The Broker's offers are based on the information and documentation received from the owner of the Property, the Principal, public registers or other available sources, whether provided in writing, orally or by electronic means.

The Broker presents information relating to the Property based on the information available at the time the advertisement is published, the offer is submitted or the Viewing takes place.

The Broker shall not be liable for any direct or indirect loss, damage, loss of profit or any other consequences that may be suffered by the Principal, another Principal (including, without limitation, a buyer, tenant or lessee) or any third party as a result of inaccurate, incomplete or outdated information relating to the Property published on the Broker's website, real estate advertising portals, social media platforms, promotional materials or offers provided by the Broker, provided that the Broker, acting with the due care and diligence of a prudent professional, could not reasonably have identified such information as inaccurate. All information, descriptions, photographs, floor plans, measurements, areas and other particulars contained in such materials are provided for information purposes only and do not constitute a warranty or representation as to their accuracy or completeness. The Broker reserves the right to amend, correct or withdraw advertisements, offers and any other published information without prior notice upon becoming aware of any changes to, or inaccuracies in, the information received from the Principal or other sources.

The Principal represents and warrants that the Principal is the owner of, or otherwise holds all copyright and other intellectual property rights in, all photographs, videos, floor plans, visualisations and other promotional materials provided to the Broker, or that the Principal has obtained all necessary consents and rights required for their use and for granting the Broker the right to use such materials for the purpose of advertising the Property. By signing the Brokerage Agreement, the Principal authorises the Broker to use, reproduce and publish the materials provided on the Broker's website, real estate advertising portals, social media platforms and in other promotional and marketing materials. The Broker shall not be liable for any infringement of copyright or other intellectual property rights arising from the use of materials supplied by the Principal. The Principal shall indemnify and hold harmless the Broker against any loss, damage, cost, expense or claim arising out of any breach or inaccuracy of the foregoing representations and warranties.

The stated areas, dimensions, floor plans and other technical information are provided for information purposes only and may be subject to confirmation by official documentation or by measurements carried out by a duly authorised professional.

Any offer relating to a Property shall not constitute a binding offer to enter into a contract unless expressly stated otherwise. The Broker does not warrant that the Property will remain available after the publication of the advertisement, the submission of the offer or the Viewing.

If the recipient of the Broker's offer is already acquainted with any of the Properties offered, the recipient shall notify the Broker thereof in writing without undue delay, and in any event no later than twenty-four (24) hours after receipt of the offer, by e-mail, facsimile or registered mail. Failing such notification, the recipient shall remain fully bound to perform all contractual obligations owed to the Broker.

III. Real Estate Brokerage Agreement

1) Under the Real Estate Brokerage Agreement (hereinafter: the Agreement), the Broker undertakes to use its best efforts to identify and introduce to the Client a Third Party for the purpose of negotiating and concluding a legal transaction concerning the transfer or establishment of a specific right in or relating to a property (including sale and purchase, lease, tenancy, exchange or any other disposal of real property), while the Client undertakes to pay the agreed brokerage commission (hereinafter: the Commission) if such legal transaction is concluded. For the purposes of this Agreement, a legal transaction shall also be deemed concluded upon the execution of a preliminary agreement by which the contracting parties undertake to conclude the principal agreement concerning the transfer or establishment of a specific right in or relating to the property.

2) The Agreement shall be concluded in writing and for a fixed term.

3) The Agreement, its amendments, notices, declarations, offers and other documents may be concluded or delivered electronically, provided that their content, the identity of the sender and the acceptance by the other contracting party can be established. The contracting parties may communicate by e-mail, telephone, SMS, messaging applications, the Broker's user interface or any other mutually agreed communication channel. The Client shall promptly notify the Broker of any change to its contact details.

4) Unless the contracting parties expressly agree otherwise, the Agreement shall be concluded for a fixed period of twelve (12) months from the date of its execution.

5) The Broker may assign the Brokerage Agreement to another licensed real estate broker (the Partner) with whom it has concluded a business cooperation agreement, provided that such assignment has been expressly agreed between the Broker and the Client. The Partner shall perform, in the name and on behalf of the Broker, all obligations under the Agreement relating to the Property, whether in Croatia or abroad. In such case, the Broker shall remain solely responsible to the Client for the proper performance of all obligations under the Agreement, and the Client shall pay the brokerage commission exclusively to LUVA Real Estate d.o.o.

IV. Termination of the Brokerage Agreement

1) The Agreement shall terminate upon expiry of its term, conclusion of the brokered legal transaction and fulfilment of the parties' obligations, mutual agreement of the parties, termination by notice, or in any other cases provided for by the Agreement or applicable law.

2) If termination of the Agreement by the Client would be contrary to the principle of good faith and fair dealing or intended to deprive the Broker of its entitlement to the brokerage commission, the Broker shall be entitled to compensation for damages in an amount equal to the agreed brokerage commission.

3) The Client shall reimburse the Broker for all costs incurred where it has been expressly agreed that such costs are to be borne separately by the Client.

4) If, after termination of the Agreement, the Client concludes a legal transaction that is the direct result of the Broker's activities performed before termination, the Broker shall remain entitled to the full agreed Commission unless expressly provided otherwise in the Agreement. This shall apply in particular where the Client concludes the transaction with a person introduced by the Broker, an affiliated person, through another natural or legal person, or by means of any other legal arrangement achieving the same or substantially similar commercial purpose.

5) Notice of termination of the Brokerage Agreement must be given in writing (by e-mail or post) and shall be subject to a notice period of sixty (60) days.

V. Exclusive Brokerage

1) Exclusive brokerage must be expressly agreed. During the term of the exclusive brokerage agreement, the Client undertakes not to engage another broker for the same transaction.

2) If, during the term of the Exclusive Brokerage Agreement, the Client concludes the relevant legal transaction independently or through another broker, despite having granted an exclusive brokerage mandate to the Broker, the Client shall pay the agreed Commission to the exclusive Broker (LUVA Real Estate d.o.o.) together with any additional actual costs incurred in connection with the brokerage services relating to the transaction, irrespective of whether the transaction was concluded directly or through persons affiliated with the Client.

3) Upon concluding an Exclusive Brokerage Agreement, the Broker shall specifically inform the Client of the meaning and legal consequences of the contractual provision referred to in the preceding paragraph.

4) An Exclusive Brokerage Agreement concluded for a fixed term shall expire upon expiry of that term if the transaction for which brokerage services were provided has not been concluded within such period.

5) Where the Exclusive Brokerage Agreement terminates for the reason referred to in the preceding paragraph, the Client shall reimburse the Broker for all costs incurred where it has been expressly agreed that such costs are to be borne separately by the Client.

6) If, following termination of the Exclusive Brokerage Agreement, the Client concludes a legal transaction resulting from the Broker's activities performed before such termination, the Client shall pay the Commission in full, irrespective of whether the transaction is concluded directly with the Third Party or through persons affiliated with that Third Party.

7) If the Client terminates the Exclusive Brokerage Agreement before the expiry of its agreed term, the Client shall compensate the Broker for the damages resulting from such early termination.

8) For the purposes of the preceding paragraph, the amount of damages shall be fixed at 1.5% (one and one-half per cent) of the Property's Asking Price, or such other amount as specified in the Exclusive Brokerage Agreement, increased by the applicable value added tax (VAT). The obligation to pay such damages shall become due on the date the Client gives notice terminating the Exclusive Brokerage Agreement.

VI. Obligations of the Broker

1) When providing brokerage services in connection with the conclusion of a sale and purchase agreement, lease agreement or tenancy agreement relating to a property, the Broker shall, in particular:

  • use its best efforts to identify and introduce to the Client a person interested in concluding the brokered transaction;
  • inform the Client of the average market value of comparable properties;
  • obtain and examine documents evidencing ownership or any other real right relating to the property;
  • undertake all necessary activities for the marketing and presentation of the property, advertise the property in an appropriate manner, and perform any additional activities agreed under the Brokerage Agreement that exceed the scope of ordinary marketing, for which the Broker shall be entitled to reimbursement of separately agreed and pre-disclosed costs;
  • arrange or decline property viewings in accordance with the Client's interests and the Broker's professional assessment, exercising the standard of care expected of a competent professional;
  • assist in negotiations and endeavour to facilitate the conclusion of the transaction where it has expressly undertaken to do so;
  • safeguard the Client's personal data and, upon the Client's written instruction, treat as confidential all information relating to the property or the transaction for which brokerage services are being provided;
  • where the subject matter of the transaction is land, verify the designated land use in accordance with the applicable spatial planning regulations;
  • inform the Client of all circumstances relevant to the intended transaction that are known or should reasonably be known to the Broker;
  • inform the Client, where applicable, of the regulations governing the prevention of money laundering and terrorist financing;
  • perform all services with due professional care, in accordance with the rules of the profession and applicable ethical standards.

The precise scope of the Broker's services shall be determined by the Agreement and the applicable Fee Schedule. Individual services shall be provided only where necessary and applicable, and provided that the Client has timely supplied all required information, documentation, consents and powers of attorney.

2) Following the conclusion of a sale and purchase agreement, the Broker shall, upon the Client's request and without additional charge, perform one or more of the following services for the Client acquiring the property:

  • in cooperation with a legal services provider, assist the Client with the registration of ownership in the land register where necessary, subject to the Client executing the appropriate power of attorney in favour of the legal services provider;
  • submit an application to the relevant utility service providers for registration of the Client as the new user of the utility services, provided that the Broker has received a duly notarised special power of attorney from the Client.

3) The Broker shall not be liable for any failure by the Client or the Third Party to perform obligations assumed under the legal transaction concluded between them in respect of the property for which the Broker provided brokerage services.

4) The Broker shall not be liable for latent material defects that could not reasonably have been identified through an ordinary inspection and review of the available documentation, inaccurate information that could not reasonably have been detected, decisions of public authorities, courts, banks, notaries public, property managers or other third parties, changes in market conditions, refusal of financing, delay or non-performance by the contracting parties, or consequences arising from decisions made by authorised external professionals.

The foregoing limitation shall not apply to damage caused intentionally or by gross negligence, nor to any liability that cannot be excluded or limited under mandatory law.

5) The Broker does not provide legal, notarial, surveying, architectural, tax, valuation or any other professional services requiring specific statutory authorisation. Such services shall be performed exclusively by duly authorised professionals, and the costs thereof shall not be included in the Commission unless otherwise expressly agreed in writing.

VII. Obligations of the Client

By entering into the Brokerage Agreement with the Broker, the Client undertakes to:

  • inform the Broker of all circumstances relevant to the provision of brokerage services and provide accurate and complete information regarding the Property and, where available, present or procure the location permit, building permit and/or occupancy permit relating to the Property that is the subject of the Agreement;
  • provide the Broker with documents evidencing the Client's ownership of, or other real right in, the Property that is the subject of the Agreement, inform the Broker of all registered and unregistered encumbrances affecting the Property, and, at the Client's own expense, obtain the relevant letters of intent and/or mortgage release statements in respect of such encumbrances;
  • provide the Broker with the Energy Performance Certificate for the Property;
  • inform the Broker whether the Property constitutes matrimonial or cohabitation property jointly owned by the Client and his/her spouse or cohabiting partner;
  • allow the Broker and Third Parties to inspect the Property;
  • provide the Broker with all material information regarding the Property sought, including, in particular, a description of the Property and the asking price;
  • upon conclusion of the legal transaction, whereby the conclusion of a preliminary agreement shall also be deemed the conclusion of the legal transaction, pay the Broker the agreed Commission;
  • reimburse the Broker for any costs incurred during the brokerage process that exceed the ordinary costs of brokerage services;
  • promptly notify the Broker in writing of any changes relating to the transaction for which the Broker has been engaged, particularly any changes affecting ownership of the Property.

The Client shall not be obliged to enter into negotiations with a Third Party introduced by the Broker, nor to conclude the proposed legal transaction. However, the Client shall be liable to the Broker for any damage caused where the Client has failed to act in good faith and shall reimburse all brokerage-related costs incurred by the Broker, which compensation shall not be less than one-third (1/3) nor greater than the agreed Commission.

The Client shall be liable for any damage caused by fraudulent conduct, including where the Client has concealed or provided inaccurate information material to the brokerage services with the intention of influencing the outcome of the brokered transaction.

VIII. Brokerage Commission

1) The amount of the Commission shall be determined in the Brokerage Agreement in accordance with the Broker's applicable Fee Schedule. The agreed Commission covers the Broker's standard services set out in Section VI of these General Terms and Conditions and the applicable Fee Schedule.

2) Fees for additional services not included within the standard brokerage services may only be charged where such services have been agreed in advance with the Client, specifying the type and description of the service, the amount of the fee or the method of its calculation, and the person liable for payment.

3) Where an hourly brokerage fee has been agreed for additional services, such fee shall amount to EUR 100.00 (one hundred euros) per hour, in addition to reimbursement of any separately agreed actual expenses incurred by the Broker.

4) Value Added Tax (VAT) shall be charged on all fees and commissions in accordance with applicable law.

5) The Broker may charge a Commission both to the Client and to the Third Party in respect of the same Property, provided that a separate Brokerage Agreement has been concluded with each party. The Broker may not charge a Commission to a Third Party acting as purchaser, tenant, lessee or other acquirer unless such Third Party has concluded a Brokerage Agreement with the Broker.

6) Where the Broker has concluded separate Brokerage Agreements with two Clients in relation to the same Property and both agreements provide for payment of the Commission, the aggregate Commission charged to both Clients shall not exceed the maximum Commission prescribed by the applicable Fee Schedule in force at the time the agreements were concluded.

7) Where the Broker has concluded separate Brokerage Agreements with two Clients in relation to the same Property but only one Client is liable to pay the Commission, the Broker may charge that Client no more than one-half of the maximum Commission prescribed by the applicable Fee Schedule in force at the time the Agreement was concluded.

8) Before entering into a Brokerage Agreement, the Broker shall inform the contracting parties in writing of the amount of the individual Commissions and of their total amount.

9) Where the brokered transaction includes the conclusion of a preliminary agreement under which the Client and the Third Party undertake to conclude the principal agreement relating to the Property, and such preliminary agreement provides for payment of a deposit and/or part of the purchase price before execution of the principal sale and purchase agreement, the Client shall pay the Commission to the Broker in two equal instalments, the first becoming due on the date of payment of the deposit and/or part of the purchase price, and the second on the date of execution of the principal agreement or, if earlier, upon expiry of the deadline for execution of the principal agreement specified in the preliminary agreement.

10) Where the brokered transaction includes the conclusion of a preliminary agreement that does not provide for payment of a deposit and/or part of the purchase price before execution of the principal agreement, the Client shall pay the Commission on the date the purchase price is paid in full or, if earlier, upon expiry of the payment deadline specified in the preliminary agreement or the principal agreement.

11) Where the brokered transaction consists solely of the conclusion of the principal agreement and such agreement provides for payment of a deposit and/or payment of the purchase price in instalments, the Client shall pay the Commission in two equal instalments, the first becoming due upon payment of the deposit and/or the first instalment of the purchase price, and the second upon payment of the purchase price in full or, if earlier, upon expiry of the payment deadline specified in the principal agreement.

12) Where the brokered transaction consists solely of the conclusion of the principal agreement providing for a single payment of the purchase price, the Client shall pay the Commission upon payment of the purchase price in full or, if earlier, upon expiry of the payment deadline specified in the principal agreement.

13) Withdrawal by either the Client or the Third Party from a preliminary agreement relating to the Property, or withdrawal by either party from performance of the principal agreement, shall not affect the Client's obligation to pay the Commission in the amount and in the manner specified in this Article and in the Brokerage Agreement.

14) The Client shall also be obliged to pay the Commission where the Client concludes with a Third Party introduced by the Broker a legal transaction different from the one for which brokerage services were provided, provided that such transaction achieves substantially the same purpose or concerns the Property that was the subject of the brokerage services.

15) The Broker shall be deemed to have introduced the Client to the Third Party if the Broker has:

  • directly accompanied or referred the Client to inspect the Property; or
  • arranged a meeting between the Client and the Third Party for the purpose of negotiating the transaction; or
  • disclosed to the Client the Third Party's name, company name, telephone number, fax number or e-mail address, or informed the Client of the exact location of the Property, or otherwise enabled the Client and the Third Party to enter into negotiations or conclude the legal transaction.

16) An introduction does not necessarily require a physical viewing of the Property. General advertising of a Property, without a specific connection established between the Client and the Third Party, shall not in itself give rise to the Broker's entitlement to the Commission. The introduction may be evidenced by the Broker's business records, CRM records, e-mail correspondence, telephone records, offers sent or other business documentation.

17) Following termination of the Agreement, the Broker shall remain entitled to the Commission if the Client concludes a legal transaction with the Third Party or with a person affiliated with the Third Party, where such transaction is the result of the Broker's activities carried out prior to termination of the Agreement.

18) Where the Client withdraws from the brokered transaction during negotiations or prior to conclusion of the legal transaction, such withdrawal alone shall not give rise to an obligation to pay the Commission in full unless the Broker's entitlement to the Commission has already arisen pursuant to the Agreement, these General Terms and Conditions and the applicable law. Where the Client has not acted in good faith, the Broker shall be entitled to compensation for damages and reimbursement of incurred costs in accordance with applicable law and these General Terms and Conditions.

19) The Broker shall also be entitled to the Commission if the brokered legal transaction is concluded by the Client's spouse or cohabiting partner, descendant or parent, or by a company, institution or other legal entity established or legally represented by the Client or by the Client's spouse, cohabiting partner, descendant or parent, or with which any of those persons has concluded an employment or service agreement, provided that the transaction is concluded with a person introduced by the Broker.

20) The Broker shall likewise remain entitled to the Commission where the Client disposes of the Property in any manner in favour of any person referred to in the preceding paragraph and such person subsequently concludes the brokered transaction, or another transaction achieving substantially the same purpose, with the Third Party or with any person affiliated with the Third Party.

21) All provisions of these General Terms and Conditions shall apply, mutatis mutandis, where, through the Broker's services, the transaction involves the sale and purchase or transfer of the shares or other equity interests of a legal entity owned by the Principal to a Third Party, or where the Principal acquires the shares or other equity interests of a legal entity that owns the Property which is the subject of the Brokerage Agreement. In such cases, the brokerage fee shall be calculated at the agreed percentage based on the purchase price or other consideration agreed for the sale and purchase or transfer of such shares or equity interests.

IX. Price list

1) The Broker's applicable Fee Schedule forms an integral part of these General Terms and Conditions and of the Brokerage Agreement and shall apply in the version in force on the date the Brokerage Agreement is concluded.

2) The amount of the Commission, the minimum Commission, the person or persons liable for payment, the services included in the Commission, the maximum aggregate Commission where the Broker acts for both parties, and the rules governing additional services and special costs shall be determined by the applicable Fee Schedule.

3) The Fee Schedule shall be presented to the Client prior to the conclusion of the Brokerage Agreement and shall be signed by the Broker and the Client, or by the Third Party where such Third Party concludes a separate Brokerage Agreement with the Broker.

4) The Broker shall not charge a Commission to a Third Party acquiring the status of purchaser, tenant, lessee or other acquirer unless such Third Party has entered into a separate Brokerage Agreement with the Broker.

X. Property Advertising and Viewings

1) The Broker shall not advertise any Property unless a Brokerage Agreement has first been concluded with the property owner or another duly authorised Client.

2) Where the Broker advertises a Property pursuant to a Brokerage Agreement with the Client, the Broker shall not make a property viewing conditional upon the Third Party first signing a Brokerage Agreement.

3) A Property Viewing Confirmation shall be signed following any viewing arranged through the Broker, serving as evidence that the Broker or the Agent presented the Property to the Third Party.

4) The Property Viewing Confirmation shall not constitute a Brokerage Agreement and shall not contain provisions requiring the Third Party to pay the Commission.

XI. Financial Rules and Prohibition of Cash Transactions

The Broker does not accept cash payments for the purpose of reservations, deposits, or any other form of advance payment.

Any payments relating to the sale and purchase, lease, or reservation of a Property shall be made exclusively by non-cash means, via bank transfer to the bank account of the seller, landlord, lessor, or as otherwise provided in the agreement between the contracting parties.

The Broker may assist in the preparation of the relevant documentation but shall neither accept nor hold any funds on behalf of, or for the account of, the Principal or any Third Party.

The Broker's employees, agents and external associates are likewise prohibited from accepting any cash payments from the Principal or any Third Party, whether in their own name or on behalf of the Broker, including advance payments, deposits, reservation fees or any other monetary amounts.

Consequences of Breach

  • The Broker shall not be liable for any cash payments made by the Principal or any Third Party in breach of this provision, whether such payments are made directly to an Agent or to any other Third Party.
  • Such payments shall not be deemed valid or binding upon the Broker and shall not give rise to any reservation, contractual relationship or other legal effect.
  • The Principal or any Third Party shall immediately notify the Broker if any person offers or requests a cash payment in connection with the transaction brokered by the Broker.

XII. Personal Data Protection

1) By entering into the Brokerage Agreement, the Client acknowledges that the Broker, acting as the data controller, collects and processes the Client's personal data for the purposes of: (i) performing the Brokerage Agreement; (ii) maintaining the business relationship with the Client; and (iii) complying with the Broker's legal obligations.

2) The Broker shall process the Client's personal data in accordance with the applicable data protection legislation, in particular Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (General Data Protection Regulation – GDPR) and the Croatian Act on the Implementation of the General Data Protection Regulation.

3) The Client, as a data subject, may exercise all rights granted under the applicable data protection legislation by submitting a request to the Broker in its capacity as data controller.

4) The Broker shall process the Client's personal data in compliance with all applicable legal requirements and shall implement appropriate physical, technical and organisational security measures to protect such data against unauthorised access, misuse, disclosure, loss or destruction.

5) By signing this Agreement, the Client confirms that they have been informed of the Privacy Notice relating to the processing of clients' personal data by LUVA Real Estate d.o.o. available on the Broker's website at https://www.luvarealestates.com/en/privacy-policy/ , and acknowledges that the Privacy Notice contains detailed information regarding the manner, purposes and legal bases for the processing of their personal data by the Broker, the rights to which they are entitled in relation to such processing, the contact details of the Data Protection Officer, and all other information that must be provided to data subjects pursuant to the General Data Protection Regulation (GDPR).

XIII. Final Provisions

Any matters not expressly regulated by these General Terms and Conditions shall be governed by the Real Estate Brokerage Act, the Croatian Civil Obligations Act, and all other applicable laws and regulations.

These General Terms and Conditions shall enter into force and apply as of 7 July 2026, thereby repealing and replacing in their entirety the General Terms and Conditions of LUVA Real Estate d.o.o. dated 1 January 2024.

LUVA Real Estate d.o.o.

Effective from 7 July 2026

PRICE LIST OF REAL ESTATE BROKERAGE SERVICES

LUVA Real Estate d.o.o., OIB (Personal Identification Number): 25075330864, is a licensed real estate brokerage company registered in the Register of Real Estate Brokers maintained by the Croatian Chamber of Economy under registration number 179/2024. The specific brokerage fee is agreed separately in the Brokerage Agreement. All amounts are exclusive of Value Added Tax (VAT), which shall be added at the applicable statutory rate. This Brokerage Fee Schedule forms an integral part of the Real Estate Brokerage Agreement entered into between LUVA Real Estate d.o.o., as the Broker, and the Principal.

Type of Service Brokerage Fee
Brokerage services for the sale of real estate Up to 6% of the agreed purchase price
The brokerage fee for the sale of real estate shall be charged to the seller, provided that the seller is the Broker's Principal.
Brokerage services for the purchase of real estate Up to 6% of the agreed purchase price
The brokerage fee for the purchase of real estate shall be charged to the buyer, provided that the buyer is the Broker's Principal.
Property exchange (per Principal) Up to 6% of the agreed purchase price
The brokerage fee for a property exchange shall be charged to the party that has concluded a Brokerage Agreement with the Broker.
Letting / Leasing of real estate Up to 300% of one monthly rent or lease payment
The brokerage fee shall be charged to the landlord or lessor, provided that the landlord or lessor is the Broker's Principal.
Renting / Leasing of real estate Up to 300% of one monthly rent or lease payment
The brokerage fee shall be charged to the tenant or lessee, provided that the tenant or lessee is the Broker's Principal.

BROKERAGE FOR BOTH PARTIES

The Broker may act as an intermediary for both contracting parties in relation to the same property only if a separate Brokerage Agreement has been concluded with each party. The Broker may not charge a brokerage fee to a buyer, tenant, lessee or any other third party unless a separate Brokerage Agreement has been concluded with that person.

MAXIMUM BROKERAGE FEE

The maximum total brokerage fee that the Broker may charge to both Principals in respect of the same property in the case of a sale or exchange shall not exceed 12% of the agreed purchase price of the property or the value of the legal transaction, plus VAT. If the Broker has concluded Brokerage Agreements with two Principals in respect of the same property and those agreements provide that both contracting parties are to pay a brokerage fee, the total amount of brokerage fees charged to both Principals for the same property may not exceed the maximum total brokerage fee specified in this Fee Schedule.

If the Broker has concluded Brokerage Agreements with two Principals in respect of the same property, but it has been agreed that the brokerage fee is to be paid by only one contracting party, the Broker may charge that party a brokerage fee of no more than one half of the maximum total brokerage fee specified in this Fee Schedule, namely no more than 6% of the agreed purchase price of the property or the value of the legal transaction, plus VAT.

The maximum total brokerage fee that the Broker may charge to both Principals in respect of the same property in the case of a tenancy or lease shall not exceed 600% of one monthly rent or lease payment, plus VAT. If the Broker has concluded Brokerage Agreements with two Principals in respect of the same property and those agreements provide that both contracting parties are to pay a brokerage fee, the total amount of brokerage fees charged to both Principals for the same property may not exceed the maximum total brokerage fee specified in this Fee Schedule. If the Broker has concluded Brokerage Agreements with two Principals in respect of the same property, but it has been agreed that the brokerage fee is to be paid by only one contracting party, the Broker may charge that party a brokerage fee of no more than one half of the maximum total brokerage fee specified in this Fee Schedule, namely no more than 300% of one monthly rent or lease payment, plus VAT.

SERVICES INCLUDED IN THE BROKERAGE FEE

The brokerage fee includes the standard brokerage services provided by the Broker in accordance with the Brokerage Agreement, the Broker's General Terms and Conditions, and the applicable Real Estate Brokerage Act, including in particular:

  • identifying and introducing the Client to a third party for the purpose of concluding the contemplated transaction;
  • informing the Client about current market conditions, available comparable property prices, and the average market prices for the sale, purchase, rental or lease of comparable properties;
  • obtaining and/or reviewing the available documentation evidencing ownership or other rights in rem relating to the property;
  • preparing the property presentation;
  • marketing and advertising the property in an appropriate manner, where applicable considering the type of brokerage service;
  • communicating with prospective purchasers, tenants, lessees or other interested parties;
  • arranging and conducting property viewings, including allowing or restricting viewings in accordance with the Client's interests and the Broker's professional assessment;
  • participating in negotiations and endeavouring to facilitate the conclusion of the contemplated transaction, where the Broker has expressly undertaken to do so;
  • informing the Client of any circumstances material to the intended transaction that are known or ought to be known to the Broker;
  • safeguarding the Client's personal data;
  • treating as confidential, upon the Client's written instruction, all information relating to the property, the transaction or any other information connected with the brokerage services;
  • informing the Client of obligations relating to anti-money laundering and counter-terrorist financing measures, where applicable;
  • performing all services with the due care and diligence of a competent professional, in accordance with professional standards and ethical rules.

Where the Client is acquiring a property and expresses an interest in doing so, and provided that all necessary conditions are met, the Broker may, at no additional charge, assist in arranging the registration of title in the land register in cooperation with a legal services provider and on the basis of an appropriate power of attorney granted by the Client.

Where the Client is purchasing, renting or leasing a property and expresses an interest in doing so, and provided that the Broker receives the necessary documentation and an appropriate power of attorney, the Broker may, at no additional charge, assist in arranging the transfer of utility accounts to the Client, to the extent reasonably possible within the scope of the Broker's regular business activities.

The brokerage fee constitutes a single fee covering the entire brokerage service and the successful completion of the brokerage transaction. It does not represent the aggregate of separate charges for each individual activity or service performed by LUVA Real Estate Ltd. during the brokerage process.

The fact that a particular activity was unnecessary, not applicable to the specific transaction, not requested or used by the Client, or could not be carried out due to the absence of the required documentation, approvals or powers of attorney, shall not reduce the agreed brokerage fee.

Likewise, the non-use of any ancillary or administrative service, including assistance with the handover of the property, registration of title, meter readings, or the transfer of utility and municipal service accounts, shall not affect LUVA Real Estate Ltd.'s entitlement to the agreed brokerage fee.

ADDITIONAL SERVICES AND SPECIAL COSTS

The brokerage fee covers the standard brokerage services specified in this Price List, the Brokerage Agreement and the Broker's General Terms and Conditions.

The costs of additional services that are not included within the standard brokerage services may be charged only if they have been separately agreed in advance with the Client, specifying the type of service, the amount of the fee and the party responsible for payment.

The brokerage fee does not include the costs of legal, notarial, tax, translation, technical, architectural, construction, surveying, valuation, banking or other professional services provided by third parties, nor any duties, administrative fees or charges imposed by public authorities, unless expressly agreed otherwise.